{"longTitle":"A Bill to provide for maximum waiting times for customers who are contacting providers of utilities and certain other services by telephone; to require such companies to ensure that customers can speak to a person within that maximum waiting time; to restrict the use of automated menus on telephone services offered by such companies; to provide for financial penalties for companies that fail to meet these standards; and for connected purposes.","summary":null,"sponsors":[{"member":{"memberId":3985,"name":"Robert Halfon","party":"Conservative","partyColour":"0063ba","house":"Commons","memberPhoto":"https://members-api.parliament.uk/api/Members/3985/Thumbnail","memberPage":"https://members.parliament.uk/member/3985/contact","memberFrom":"Harlow"},"organisation":null,"sortOrder":1}],"promoters":[],"petitioningPeriod":null,"petitionInformation":null,"agent":null,"billId":3357,"shortTitle":"Consumer Telephone Service Standards Bill","formerShortTitle":null,"currentHouse":"Commons","originatingHouse":"Commons","lastUpdate":"2023-10-31T12:59:16.1831599","billWithdrawn":null,"isDefeated":false,"billTypeId":5,"introducedSessionId":37,"includedSessionIds":[37],"isAct":false,"currentStage":{"id":17070,"stageId":6,"sessionId":37,"description":"1st reading","abbreviation":"1R","house":"Commons","stageSittings":[{"id":13849,"stageId":6,"billStageId":17070,"billId":3357,"date":"2022-10-26T00:00:00"}],"sortOrder":1}}